Once your return has been received and processed, you will be notified via email when the refund has been issued if eligible. Please allow 3-5 business days for the refund to reflect in your account.

When will I get my refund?

Learn about your options to return and exchange items.

<div data-block="true" data-editor="31fni" data-offset-key="ck23n-0-0" id="isPasted"><div data-offset-key="ck23n-0-0"><span data-offset-key="ck23n-0-0"><span data-text="true">We accept returns and exchanges within&#xA0;</span></span><span data-offset-key="ck23n-0-1"><span data-text="true">14&#xA0;</span></span><span data-offset-key="ck23n-0-2"><span data-text="true">days of purchase. Items must be in their original condition and packaging. Some items may not be eligible for return.</span></span></div></div><div data-block="true" data-editor="31fni" data-offset-key="dvthm-0-0"><div data-offset-key="dvthm-0-0"><span data-offset-key="dvthm-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="31fni" data-offset-key="59ccq-0-0"><div data-offset-key="59ccq-0-0"><span data-offset-key="59ccq-0-0"><span data-text="true">Our return policy allows returns for&#xA0;</span></span><span data-offset-key="59ccq-0-1"><span data-text="true">unopened</span></span><span data-offset-key="59ccq-0-2"><span data-text="true">&#xA0;products purchased in the last&#xA0;</span></span><span data-offset-key="59ccq-0-3"><span data-text="true">14&#xA0;</span></span><span data-offset-key="59ccq-0-4"><span data-text="true">days.&#xA0;</span></span></div></div><div data-block="true" data-editor="31fni" data-offset-key="qldr-0-0"><div data-offset-key="qldr-0-0"><span data-offset-key="qldr-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="31fni" data-offset-key="47rb6-0-0"><div data-offset-key="47rb6-0-0"><span data-offset-key="47rb6-0-0"><span data-text="true">If you&apos;d like to proceed with a return, please email us at&#xA0;</span></span><a href="mailto:info@goboat.com" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="47rb6-1-0"><span data-text="true">info@goboat.com</span></span></a><span data-offset-key="47rb6-2-0"><span data-text="true">. Once your request is approved, you will receive a prepaid return label via email. All returns must be approved and processed with our company-issued return shipping label to ensure proper tracking and processing of the return. You can expect your return to be processed within 10 business days or less of our returns department receiving it.&#xA0;</span></span></div></div>

What is your return/exchange policy?

<p>Our return policy allows returns for unopened products purchased in the last 15 days. </p><p><br></p><p>If you&apos;d like to proceed with a return, please email us at info@goboat.com.&#xA0;Once your request is approved, you will receive a prepaid return label via email. All returns must be approved and processed with our company-issued return shipping label to ensure proper tracking and processing of the return.&#xA0;You can expect your return to be processed within 10 business days or less of our returns department receiving it.</p>

How do I start a return?

GoBoat 2.0 Help Center

Returns and Exchanges

What is the GoBoat 2.0 made of?

What type of motor does the 2.0 come with?

How much does the GoBoat 2.0 weigh?

Where is the HIN number

Product Specifications

How fast does a GoBoat go?

How much weight is the GoBoat 2.0 rated for?

Performance

Can the GoBoat 2.0 be used in saltwater?

Does my GoBoat need to be registered?

Usage and Environment

Is the GoBoat 2.0 safe?

Is it safe for the battery to get wet?

Is the boat puncture-resistant?

Safety and Durability

What type of battery do I need for my GoBoat 2.0?

Does the GoBoat 2.0 come with a battery?

Battery Information

How do I track my order?

How much does shipping cost?

Do you offer free shipping?

Do you ship worldwide?

Do you offer expedited shipping?

How long does delivery take?

Shipping

What is your cancellation policy?

How do I cancel my order?

Can I edit or add anything to my order?

Cancellations and Order Changes

My order was marked delivered but isn't here

What do I do if I receive the wrong item in my order?

Delivery and Order Issues

How do I apply promo/discount codes?

Payments, Discounts, and Rewards