Learn what to do when an order hasn't arrived after it's marked delivered.

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. On some occasions, packages may be marked as delivered but take additional time to arrive. If you still are unable to locate the package, please reach out to the carrier.

My order was marked delivered but isn't here

Learn what to do when your order doesn't contain the correct item(s).

We are sorry to hear you received the wrong item in your order! Please report your order issue to our live chat for further assistance. Include a photo of the item received and the name of the missing item. We will be happy to assist!

What do I do if I receive the wrong item in my order?

GoBoat 2.0 Help Center

Delivery and Order Issues

What is the GoBoat 2.0 made of?

What type of motor does the 2.0 come with?

How much does the GoBoat 2.0 weigh?

Where is the HIN number

Product Specifications

How fast does a GoBoat go?

How much weight is the GoBoat 2.0 rated for?

Performance

Can the GoBoat 2.0 be used in saltwater?

Does my GoBoat need to be registered?

Usage and Environment

Is the GoBoat 2.0 safe?

Is it safe for the battery to get wet?

Is the boat puncture-resistant?

Safety and Durability

What type of battery do I need for my GoBoat 2.0?

Does the GoBoat 2.0 come with a battery?

Battery Information

How do I track my order?

How much does shipping cost?

Do you offer free shipping?

Do you ship worldwide?

Do you offer expedited shipping?

How long does delivery take?

Shipping

When will I get my refund?

What is your return/exchange policy?

How do I start a return?

Returns and Exchanges

What is your cancellation policy?

How do I cancel my order?

Can I edit or add anything to my order?

Cancellations and Order Changes

How do I apply promo/discount codes?

Payments, Discounts, and Rewards