Learn when and how you can cancel an order.

Orders can be canceled within 24 hours. After this period, we may not be able to cancel your order as it might already be in processing or shipment.

What is your cancellation policy?

Lean how to start an order cancellation request.

If you&apos;re attempting to change or cancel an order, please email us at info@goboat.com&#xA0;as soon as possible and request a cancellation in the subject line. We&apos;ll do our best to assist you.&#xA0;However, it&apos;s important to note that we cannot make order changes once your order is packed, which is usually 24-48 hours after you place an order.

How do I cancel my order?

Learn when and how you can make changes to a recent order.

Once an order is placed, we can make changes to the order if it has not shipped. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

Can I edit or add anything to my order?

GoBoat 2.0 Help Center

Cancellations and Order Changes

What is the GoBoat 2.0 made of?

What type of motor does the 2.0 come with?

How much does the GoBoat 2.0 weigh?

Where is the HIN number

Product Specifications

How fast does a GoBoat go?

How much weight is the GoBoat 2.0 rated for?

Performance

Can the GoBoat 2.0 be used in saltwater?

Does my GoBoat need to be registered?

Usage and Environment

Is the GoBoat 2.0 safe?

Is it safe for the battery to get wet?

Is the boat puncture-resistant?

Safety and Durability

What type of battery do I need for my GoBoat 2.0?

Does the GoBoat 2.0 come with a battery?

Battery Information

How do I track my order?

How much does shipping cost?

Do you offer free shipping?

Do you ship worldwide?

Do you offer expedited shipping?

How long does delivery take?

Shipping

When will I get my refund?

What is your return/exchange policy?

How do I start a return?

Returns and Exchanges

My order was marked delivered but isn't here

What do I do if I receive the wrong item in my order?

Delivery and Order Issues

How do I apply promo/discount codes?

Payments, Discounts, and Rewards